Support and Help Channels
A 60 minutes Ticket Answer Guarantee
Each ticket you post to our client help crew will be handled in about 60 minutes. The normal inquiries will be resolved as quickly as possible. Nonetheless, if the support request you have submitted requires some help from a capable admin technician, we are going to send the ticket to him and will let you know about the postponement.
Top–class Tech Help And Support Service
Our technical assistance staff will be online for you day and night to to reply to all help demand tickets that you send to us. We offer tech help and support for the programs that are pre–installed on your web server. These include our in–house designed Online Control Panel, the preferred Operating System as well as the server admin panel (with respect to the VPS type).
A Descriptive Help Section
Each part of the Online Control Panel that is included free–of–charge with your VPS features a built–in article base. You’ll find a number of detailed how to articles and reviews and an array of step–by–step video tutorials that display all the necessary web site managing jobs. You can obtain them by pressing the Help or Video control keys in the upper right part of each Control Panel section.