1 hour ticket response
Timely assistance is our ultimate concern and this is why we have a team of professional technical support engineers who are prepared to provide a fast solution to any question that you might possibly have. Just send your support ticket from your Online Control Panel and we will respond within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute support ticket response time.
An Outstanding Customer Care Service
Our help desk support staff representatives possess substantial experience in the Linux cloud packages sphere and are competent enough to find a prompt answer to your problem. If, however, the matter at hand is not within the competence of a customer service technician, the client support ticket will be sent to a programmer or admin for additional investigation.
An Easy–to–Navigate Help Center
To help you get a quick suggestion on how to use a certain feature, we have included a very intuitive Help section in our Online Control Panel. You can browse through a large selection of web hosting account administration articles and website administration articles, browse our F.A.Q. library or check our instructional video tutorials.