Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Online Control Panel you can find a detailed Help Center section featuring a lot of articles and commonly asked questions. They are answered by our support team of knowledgeable techs. Just fill in your question and our clever platform will return the best answer.

  • Top quality support service

  • How–To Videos

  • For those who would like to find out how to handle a typically encountered problem by watching a training video, we have added a collection of video tutorials to our Online Control Panel. All the how–to video clips are very short and simple to understand. They offer you step–by–step presentations of various website management tasks.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 client care service with a sixty–minute support ticket response time guarantee. A team of professional technicians will be available to you to respond to all the inquiries that you may possibly have. During non–busy times, an answer will be given in even less than 20 minutes.