Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We provide a sixty–minute response warranty for every trouble ticket or e–mail that you submit to the technical support team. We will speedily reply to all the typical queries and forward the case to our sysadmins if any additional assistance is required. If you take advantage of the Administration Services package, we’ll execute any of the included services at a time that has been discussed with you beforehand.
A Top–Quality Client Care Service
Should you need any assistance with our Online Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, do get in touch with the help desk support staff at any time through the ticketing system. Plus, if you need assistance managing your dedicated web hosting server, you can order the Administration Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk space, etc.
An Easy–to–Navigate Help Section
Our Online Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the help articles have video versions which demonstrate all the operations that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.