The presence of the customer and tech support that a cloud hosting company offers will tell you a lot about the services which they provide too. In the event that you are allowed to use only e-mails or tickets, you have most probably found a reseller and not the actual web hosting provider. If this is the case, you'll have to wait for a couple of days so as to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for extra assistance. When the provider offers several options for communication with fast response time that are available anytime, they are almost certainly the top provider, not just a reseller. So you'll receive timely assistance and quality support since they will have immediate access to the servers where your account is. Regardless of the issue - technical or sales, it's generally better to get in touch with your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Cloud Hosting

Our Linux cloud packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting solutions well before you make a purchase or you are a current client and you have any question or some difficulty, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any issues that require longer time to research and deal with. Unlike many other web hosting suppliers, our trouble tickets have a guaranteed max reply time of just 1 hour, which means that whatever your issue is, it will be resolved timely and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 support services even on public holidays. All your websites will be available all the time and so will we. With a lot of communication options, you'll be able to pick the most convenient way to get in touch with us and find out about our services if you don't have an account yet, or ask for assistance if you are already among our customers. You can call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour reply time warranty, though it rarely takes over 20 min to get assistance whatever the nature of the issue. Using our customer and tech support services, we'll be available for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS

If you've got a Virtual Private Server from our company, you will be able to contact us 24/7 for every server-related issue or forvarious issues and / or questions associated with the pre-installed software the server comes with. If you haven't ordered a virtual private server package yet, you're able to find out more details about our solutions by giving us a call or via the live chat service. For more technical issues, you are able to send an email or open a support ticket through your billing Control Panel and you will receive assistance within less than an hour regardless of the time of the day, even on holidays and weekends. The actual response time normally does not extend past 30 mins. If you need assistance for third-party software, you're able to use the Managed Services upgrade that you can add to each and every VPS plan and our administrators can help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Hosting

With a 1 hour max reply time warranty, you will enjoy extremely fast support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result every time you open a support ticket from your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs more time to be solved or if it should be forwarded to our admins, as it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.