There are lots of cloud hosting providers available, however many of them are resellers that have minimal resources, particularly in terms of support. A way to distinguish them is the option to reach the company by phone. The type of support that you'll receive via this particular way of communication may vary based on the provider - several of them provide you with professional telephone support, others offer basic and customer support only as some issues are more time-consuming and it's far easier to be resolved via a trouble ticket, especially when the issue needs to be escalated. Still, it's good to find that you could always contact your web hosting supplier as there're numerous small-scale matters that can be taken care of efficiently and in a timely manner with a telephone call, not mentioning that you'll be able to get additional info regarding the services before you become a customer.

Phone Support in Cloud Hosting

As we have live phone support 14 hrs daily, you have the option to contact us and speak with our customer support representatives to learn more about the Linux cloud packages that we provide and make sure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on as many as 3 different continents so you're able to call the one closer to you - in the USA, the UK or Australia. In case you're already a customer, you can call us about general and billing matters, and about some technical matters. In case the trouble is strictly technical or it requires longer time to investigate, you'll have to use our ticketing system, that will allow both you and our technical support crew to track the details provided by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you would like to learn more about the packages, you have a billing issue or some general problem, you can give us a call. Though some more technical troubles may need a support ticket to give time to our technical support team to investigate, we can help you with countless tech questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you're able to contact us.