One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting for hours, or even one whole day, to get a response to an e-mail or a trouble ticket. Irrespective of when you touch base with us, we’ll respond to you within less than one hour with any sales and technical enquiries you might have. As a matter of fact, our real reaction time hardly ever exceeds twenty to thirty minutes. Since we are working 24/7, you will always receive help in a timely manner and we understand just how critical this is in the digital era. Soon after you contact us, we’ll reply to your queries. In case you face any technical complication, we’ll deal with it instead of you, or we will provide you with all the required information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a technical support ticket via your hosting Control Panel or send an email concerning your semi-dedicated server, you will have an answer within less than sixty minutes. You can contact us whenever you wish in regard to billing, technical or general matters and given that we’re working 24-7, you’ll always get assistance without any delay. Depending on the specific question or issue, we will give you more info, fix the complication if it has been caused by something within our reach or inform you what actions to take in case you need to modify a certain setting for an application that we can’t access. You can forget about waiting for an entire day for every reply. Actually, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.