A live chat is among the ways of communication provided by some website hosting suppliers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand a word in comparison to a telephone call with a representative. Furthermore, if the problem that you experience needs some time to be reviewed and dealt with, you can do something else in the meantime rather than just waiting, like you would have to do when you call. You can also employ a live chat assistance service absolutely free provided that you have Internet access even when your website hosting provider is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

Together with the phone and ticket support, we provide live chat support too. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the Linux cloud packages that we offer in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Although for strictly tech matters you'll have to open a ticket to the technical support, since such issues require extra time to be dealt with, you can still contact us on the live chat for some tech details. For example, we're able to help you set up an e-mail address in your email client or troubleshoot various issues, saving you a long time. Even when our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every day, even on holidays and weekends. It is the most effective way to find out more information about our Linux semi-dedicated hosting packages if you do not have an account yet or to get an issue resolved if you are a customer and our customer support agents will assist you live no matter what time of the day you join the chat. If you are unsure which package is better for your sites, if you need advice whether you should obtain a particular upgrade and how to order it or if you experience troubles setting up an email account on your machine, you are able to get in touch with us and we will give you the necessary information without delay. The live chat is online even after our telephone lines go off for the day, which means that if you have an account here, you can rest assured that you'll always receive instant assistance with any kind of question or issue that shows up.